We’ve compiled some of our customers’ most common questions to help you find answers faster. If you have additional questions, feel free to contact us!
- Are your soaps all-natural?
Yes! All of our soaps are made with natural ingredients and are free of harmful chemicals, ensuring they are gentle, safe, and suitable for all skin types. - Are your products suitable for sensitive skin?
Of course! Our soaps are formulated to be gentle and free of irritants, making them perfect for sensitive skin. However, if you have specific skin concerns, please consult a dermatologist first. - Are your products tested on animals?
Absolutely not! BFUFCitySoap is firmly against animal testing and our products are manufactured using a completely Cruelty-Free process. - Can I cancel or change my order?
Once an order is confirmed, we will start processing and shipping immediately. If you need to cancel or change your order, please contact our customer support team as soon as possible. - Do you ship internationally?
Yes, we do. Shipping costs and delivery times will vary depending on the destination, please check the specific costs and times during checkout. - How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to check the delivery status on our order tracking page. - What should I do if there is a problem with the item I received?
If there is any problem or defect with the item you received, please contact our customer support team within 7 days of receiving the goods and we will resolve the problem for you. - Do you accept returns or exchanges?
Yes, please check our Return Policy page for detailed return and exchange procedures. - What are your payment methods?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other major payment platforms. - How to contact your customer support team?
You can contact us via the following methods:
Email: support@bfufcitysoap.xyz
Customer Service Phone: +1870-252-7338
Online Message Form: Click here to contact us
Other questions?
If you don’t find your answer here, feel free to contact our team and we’ll be happy to help!